01 · Advisory · Strategy · AI

Operator-grade AI, built by someone who has actually run the business.

AI Value Creation Consultants is a boutique advisory practice for mid-market CEOs, boards, and PE operating partners. Twenty-five years of Fortune 500 operating leadership — translated into AI strategy, agentic workflow design, and customer experience transformation that survives contact with a real P&L.

The Diagnose → Design → Deliver Practice

25+
Years operating leadership
F500
Clients served directly
$6B
Portfolio size managed
Daily
Hands-on AI operator
Operating leadership built at
GE Aerospace GE Capital Intuit Conifer Health Trinity Industries ProScribeMD
02 · The Approach

Three principles that separate AI theater from real operating leverage.

Most AI engagements fail at the seam between pilot and production. We design for the seam first — because the business lives there. Every engagement anchors on a specific P&L line, uses production-grade architecture (RAG, MoE, MCP, agentic workflows), and speaks your organization's operating vocabulary.

01

Value first, model second

Every engagement begins with the P&L line we're going to move, the customer outcome we're going to change, or the cost structure we're going to reset. Technology choices follow economics — never the reverse.

02

Systems over prompts

One-off prompts are fragile. We architect compartmentalized, RAG-grounded workflows using MCP, MoE, and agentic patterns — with explicit hallucination controls. Output reliable enough for the boardroom.

03

Operator, not observer

We've carried the bag. Run the service floor. Owned the operating profit number. AI translated into your org's actual vocabulary — NPS, cost-to-serve, on-time delivery, operating margin.

Four practices. One operating philosophy.

Selected engagements available Q4 2026
STRATEGY

AI Strategy & Value Roadmap

A 60–90 day executive sprint that produces a ranked portfolio of AI initiatives tied to specific P&L lines — with sequencing, capital, and governance model.

  • Value pool mapping across the operating model
  • Build vs. buy vs. partner framework
  • Board-ready investment thesis
DEPLOY

Agentic Workflow Design

Design and deployment of compartmentalized, RAG-grounded AI workflows for high-stakes domains — legal reasoning, clinical documentation, financial analysis.

  • OCIMOV prompt architecture
  • MCP-based tool integration
  • Hallucination mitigation & human-in-the-loop governance
TRANSFORM

Customer Experience Transformation

Re-engineering end-to-end CX with AI-enabled service, sales, and success motions — grounded in NPS discipline and cost-to-serve obsession.

  • Multi-channel service platform design
  • NPS system & compensation linkage
  • Customer operations modernization
ADVISORY

Fractional Executive Advisory

Ongoing board-level counsel for founders, CEOs, and PE operating partners navigating AI-era strategic decisions, organizational design, and technology bets.

  • Strategic board advisory
  • Transformation program oversight
  • Executive team coaching & org design

The work, in the language that matters.

Representative outcomes from senior operating and advisory roles across healthcare, industrial services, and financial technology.

60%
Operational efficiency gain — AI-driven medical services suite (ProScribeMD)
42%
Operating profit margin — Fortune 500 customer operations (Trinity Industries)
+25%
Productivity + 23% CSAT — $90M revenue-cycle business (Conifer Health)
$4M
Annual G&A reduction — $6B leasing portfolio consolidation (GE Capital)
03 · Let's Talk

Ready to stop doing AI theater?

Every meaningful engagement begins with a conversation. If you're leading a mid-market business through an AI-era inflection point — or a PE portfolio company that needs to move faster than a big-four consultant can — we should talk.

The first conversation is free, structured, and usually worth the hour. Bring your hardest problem. Leave with a first-principles read on where AI actually helps, what it will cost, and how quickly you can see it in the numbers.

JK

Josh Kitfield

Managing Director & Founder